How are consumer complaints handled by the Colorado Motor Vehicle Dealer Board?

Consumer complaints are handled by the Colorado Motor Vehicle Dealer Board through a structured investigation process aimed at resolving disputes. This method ensures that complaints are taken seriously and addressed in a manner that is thorough and fair. When a consumer files a complaint, the board examines the details provided, gathers information from all parties involved, and evaluates the evidence to ascertain the validity of the complaint.

This investigative approach allows for a comprehensive understanding of the situation, ensuring that both the consumer's concerns and the dealer’s side of the story are considered. Such processes are essential in maintaining the integrity of the motor vehicle market and ensuring that dealerships adhere to legal and ethical standards.

Other methods mentioned, like online reviews or offering refunds without question, do not provide a systematic or impartial approach to resolving complaints. Mediation can be an aspect of the process, but it is not the sole method employed for handling consumer complaints within the structure established by the Motor Vehicle Dealer Board. Hence, the investigation process is a fundamental and effective means of resolving disputes in this context.