What action must a dealer take if a vehicle they sold is recalled?

When a vehicle is recalled, it is essential for the dealer to notify the buyer and assist in the recall process. This responsibility stems from the dealer's obligation to ensure the safety and satisfaction of their customers. By informing the buyer about a recall, the dealer helps the customer stay informed about any potential safety issues that could affect their vehicle's operation. Additionally, assisting in the recall process demonstrates good business practices and fosters trust between the dealer and the buyer.

Recalls are typically issued due to safety defects or non-compliance with federal safety standards, and the manufacturer usually provides the necessary repairs or fixes at no charge to the owner. However, the dealer plays a crucial role in facilitating communication and potentially guiding the buyer to the appropriate resources to address the issue. This proactive approach can lead to increased customer loyalty and enhance the dealer's reputation in the community.

In contrast, taking no action, selling the vehicle back to the manufacturer, or ignoring the recall can leave customers uninformed and could potentially place their safety at risk, undermining the dealer's ethical and legal responsibilities. Thus, the most appropriate action in response to a vehicle recall is to notify the buyer and assist them in navigating the recall process effectively.